Returns & Exchanges
At New York Steak & Seafood Co., we stand behind the quality of our premium cuts and fresh catches. Due to the perishable nature of our products, we offer a 100% Satisfaction Guarantee to ensure you receive your order in perfect condition.
Inspect Your Delivery
Upon arrival, please immediately inspect your package to ensure all items are present and still maintain a safe, chilled temperature.
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our concierge team with your order number and photos; since we cannot accept physical returns of food, we will verify the claim remotely.
Resolution Process
Once your claim is reviewed, we will issue a full refund to your original payment method or arrange for a complimentary replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing